Cancellation Policy

1. Timeframes

1.1. cancellations made within 48 hours of signing the contract or before any work has commenced are valid.

1.2. refund will be processed within 48 hours of cancellation, and credit the amount to the customer's bank account between 2 to 5 working days.

2. Cancellation Fees

2.1. If a cancellation occurs within the designated timeframe, cancellation will be valid and full refund will be made.

2.2. If a cancellation occurs outside the designated timeframe, cancellation will not be valid and no refund will be made.

3. Notification

3.1. It may require written notice via email or a cancellation form provided by the company.

Refund Policy

1. Work Completed

1.1. any work already completed by the web development company up to the point of cancellation is non-refundable. This includes any initial consultations, research, design work, or development work that has been undertaken.

2. Milestones or Deliverables

2.1. If the project involves multiple milestones or deliverables, the refund policy might outline partial refunds based on the completion of specific stages. For example, if a client cancels after the completion of 50% of the project, they may be eligible for a refund of 50% of the total project cost if full payment is made initially.

3. Non-refundable Deposits or Fees

3.1. The policy should explicitly state if any deposits or upfront fees are non-refundable, regardless of the cancellation timeframe. This helps cover the costs associated with reserving resources, initiating the project, or conducting preliminary work.

4. Third-party Expenses

4.1. If Floral web services has incurred third-party expenses on behalf of the client, such as purchasing domain names or software licenses, the policy may state that these expenses are non-refundable.